Update, I got an email shortly after writing this review. There is no mineral pad, it's part of the filter and it is the wording of the instructions that are confusing. I've been told the instructions will be improved shortly. The person I emailed with was helpful and it was an actual person rather than some auto reply rubbish, which is good.The filter is going well and I really do prefer the taste and feel of the water now. For 4 of us drinking it and using it for boiling veg etc, we are having to refill it once a day. It's Def improved our tap water, with all that is going on with tap water at the moment it's nice to have fresher and cleaner water. I got this filter cos I wanted to upgrade from Brita after reading it doesn't actually filter as it says, I also wanted to move away from plastic so bottled water and the Brita filter were not options.As this filter comes with a stand and a metal spigot as opposed to another well known brand that makes you buy them separate, this filter really is a better option.Having now spoken with staff and had my questions answered I am upgrading this rating to five stars because I love the filter and I now know if I have questions I can email.The filter arrived and I've put it all together and it all seems fine. The only thing is on page 2 of the manual where it says put it all together, there is a mineral pad mentioned. However I have no pad in my package. I thought the water filter retained the minerals during filtering or is the pad how it does that? I'm only giving 3 stars because the instructions for putting it together were terrible and now I have a question I can't find a number to call to get an answer, which is infuriating. I've sent an email but I want to know if I should have a pad in the package or not? It's pretty important because if the filter is removing minerals then that's not great and I need to add them back. There should be customer service after purchasing what is a fairly expensive item, however I can't get hold of anyone. If anyone can answer this question and inform me if I need a pad and how to get one that would be great.

Good product works great only one thing .ost people would forget to do most wash the filters before use or you will get a nasty taste of water coming in after washing filters then great tasting water took me less then 15 min to put together ❤️

This gravity-fed water filtration system is a thing of beauty. Love the mirror finish stainless steel housing. I will say the instructions were horrible for this thing and I ended up heading over to the internet to figure out how it goes together plus learned about priming the filters. There is a process to soak and rinse the filters before you first use them that was easy and probably is a must do so your water doesn't taste like carbon. The tank is 2.25 gallons so it's rather a large system. The filter does come with a stand so it's easy to get a cup under the spigot. Everything went together perfect, and the hardware is all metal and very nice. Once all set up and filled with water took about 30 minutes to filter the 2.25 gallons. It took a about 3 cycles for the water to taste perfect. It gets better and better the more you use it. Great for home use and even camping as the unit does collapse easily back into its original box which is a lot smaller than a case of water and you can have an unlimited supply of water. Easily recommend this product.

I live in a Hurricane Prone Area and so I got this as a backup water filtration device for any (potential) upcoming natural disasters. The NSF/ANSI certifications are the reason I ordered this.

This water filter does a similar job to the more expensive brands but at almost half the cost. There is the option to use filters from other makes once the supplied filters need changing. Frankly I don't know why you would bother when these do an excellent job. My only reason for making it four star was that the screw that holds the lid knob on is not long enough to hold it securely. Even the replacement was too short, but I managed to make it fit by excluding the washer. This in no way distracts from the ability of the water filter system.